Exact issue
Capture the suspension notice, policy reason, case ID, affected listings or services, and the deadline or review channel.
Evidence package for seller account appeals
Turn a suspension notice, policy issue, support thread, supplier records, and remediation notes into a structured appeal packet with a clear plan of action.
What reviewers need
Capture the suspension notice, policy reason, case ID, affected listings or services, and the deadline or review channel.
Explain the operational reason behind the issue without blame-shifting, unsupported claims, or irrelevant history.
List concrete changes already made: listing edits, supplier checks, refunds, support updates, fulfillment fixes, or policy training.
Attach a prevention plan with checks, owners, dates, review cadence, and evidence that the process can be maintained.
Workflow
FAQ
A clear root cause, corrective actions already completed, prevention plan, suspension notice, support case ID, affected listings, customer messages, supplier records, and policy context.
No. ResolvePack prepares the evidence package. The official marketplace review team decides whether an account is reinstated.
No. Use it only for legitimate evidence and factual explanations. Do not invent facts, documents, suppliers, policies, or corrective actions.
Submit only through the official seller performance, trust and safety, support, or marketplace appeal channel handling the suspension.
Start from the suspension notice
ResolvePack preselects the seller suspension checklist and turns your notes into a missing-evidence list, attachment index, and appeal draft.
Open the prefilled builder