What evidence helps with a chargeback response?

Useful evidence can include order confirmation, itemized receipt, shipping or delivery proof, tracking screenshots, customer messages, product or service description, refund policy, access logs, and any prior resolution attempts.

Does ResolvePack submit disputes to Stripe or PayPal?

No. ResolvePack prepares a structured evidence package. Sellers submit the final response through the official Stripe, PayPal, Shopify Payments, or processor dispute channel.

Should I paste customer payment data into the public builder?

No. The public MVP runs in the browser and is not a secure vault. Use placeholders and summaries, and avoid pasting card data, passwords, identity documents, or full private screenshots.

Stripe / PayPal / Shopify disputes

Evidence package for urgent chargeback responses

Chargeback evidence builder for payment disputes

Q: Can ResolvePack guarantee a chargeback win?

No. ResolvePack does not guarantee reversals or outcomes. It helps organize legitimate evidence so the reviewer can inspect the facts more easily.

Turn scattered order records, delivery proof, customer messages, refund policies, and product details into a concise packet for the official dispute response form.

Build chargeback pack View sample pack

No false claims No guaranteed reversal Official dispute channels only

What reviewers need

Make the dispute response easy to verify

Order

Purchase proof

Keep order confirmation, invoice, receipt, product description, and checkout terms aligned with the disputed transaction.

Fulfillment

Delivery proof

Attach shipping labels, carrier tracking pages, delivery events, digital access logs, or service completion records.

Customer

Relevant messages

Use only messages that prove delivery, access, support response, refund handling, or the customer's acknowledgement.

Policy

Refund terms

Show the refund, cancellation, return, or service policy that applied at purchase time and how the case was handled.

Workflow

Build the response before the deadline closes

Select Stripe, PayPal, or Shopify Payments and the dispute reason.
Add the order ID, amount, customer name, delivery date, and tracking or fulfillment reference.
Select collected evidence and see which proof is still missing.
Export the attachment index, evidence summary, and rebuttal draft for the official portal.

FAQ

Chargeback evidence questions

What should a chargeback evidence packet include?

Order confirmation, itemized receipt, proof of delivery or access, customer messages, product or service description, refund policy, and a short rebuttal tied to the documents.

Does ResolvePack send the dispute response?

No. ResolvePack prepares the packet. Submit the final response through Stripe, PayPal, Shopify Payments, or the processor handling the dispute.

Can ResolvePack guarantee that I win?

No. It does not guarantee reversals or outcomes. It helps organize legitimate evidence into a format that is easier to review.

Can I paste customer card data into the builder?

No. Do not paste card data, passwords, identity documents, full private screenshots, or sensitive records into the public MVP.

Start from the common case

Build the chargeback evidence pack now

ResolvePack preselects the dispute checklist and turns your notes into a missing-evidence list, attachment index, and rebuttal draft.

Open the prefilled builder